Question 1

Care Directions for Cleaning

Accepted Answer

• Cold water
 • Soft wash
 • Sun Dry

Question 2

Shipping

Accepted Answer

After 48 hour order processing shipping typically takes 7-14 business days depending on size of order and region.

Tracking numbers will be provided for all orders.

For RETURNS: Please provide tracking number for all return shipments. DK11 is not responsible for return shipping fees.

Question 3

Are you a vendor?

Accepted Answer

Yes. For all inquires email ForTheDivineInYou@DivineKreations11.com

Question 4

Are you on social media?

Accepted Answer

Yes, you can find us on Instagram @DivineKreations11

Question 5

How long is the ordering process?

Accepted Answer

Orders will be confirmed within 48 hours.

Question 6

What if I need to cancel my order?

Accepted Answer

If you need to cancel your order it must be done within 24 hours for full refund. Cancelled orders after 24-hour period will receive store credit.

Store credit is redeemable at anytime.

Question 7

What is your return policy?

Accepted Answer

Returned items must be returned in original condition. Unused, unworn, free of stains or debris, tags intact, etc.

Please provide a tracking number for all returns.

Upon receiving return all items will be inspected for authenticity. Any damaged item will be returned to customer and request for refund will be rejected.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
 • Signs of wear or wardrobing
 • Alterations, laundered, damaged, or missing items
 • Potential fraudulent or criminal activity.

Custom orders are non-refundable or eligible for store credit.

Refunds are issued through store credit only. 
All orders close after 30 days.

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